ckr44 Privacy Policy — How We Handle Your Personal Data

ckr44 collects personal data from you directly when you register an account, use our services, make deposits or withdrawals, contact our support team, or interact with our platform in any way. We also collect certain data automatically through your use of the ckr44 website. The categories of personal data we collect are set out in detail below.

1.1 Registration and Account Data

When you create a ckr44 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address
• Mobile phone number (including the number linked to your bKash, Nagad, Rocket, or Upay mobile banking account)
• Username and encrypted password
• Preferred currency (BDT — Bangladeshi Taka)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is mandatory before your first withdrawal can be processed, we may collect copies of:

• National Identity Card (NID) — front and back
• Passport (biographical data page)
• Driving licence
• A selfie photograph or video for biometric identity confirmation
• Proof of address (utility bill, bank statement) dated within the last three months
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)

1.3 Financial Transaction Data

When you make deposits or withdrawals on ckr44, we collect transactional data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, amounts in BDT, timestamps, and the transaction status. We do not store full card numbers on our servers. Card data is handled directly by our PCI-compliant payment processor.

1.4 Gaming and Betting Activity Data

We collect records of all gaming and betting activity carried out through your ckr44 account, including game sessions, bet amounts, game results, sports bets placed, odds accepted, winnings and losses, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, fraud detection, and dispute resolution.

1.5 Technical and Device Data

When you access the ckr44 platform, we automatically collect certain technical information about your device and connection, including:

• IP address
• Device type, model, and operating system
• Browser type and version
• Referring URL and exit pages
• Time zone setting (Bangladesh Standard Time, UTC+6)
• Pages visited, clicks, and navigation paths on the ckr44 site
• Session duration and frequency of visits

1.6 Communications Data

If you contact ckr44 via live chat, email ([email protected]), or any other support channel, we retain records of that communication including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance and to maintain an accurate record of your interaction history with our support team.

ckr44 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes described in this section. The primary purposes for which we process your personal data are as follows.

2.1 Account Management and Service Delivery

We use your registration and account data to create and maintain your ckr44 account, verify your identity, authenticate your login sessions, process your deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), calculate and credit winnings, apply bonuses, and provide access to all ckr44 gaming and betting services.

2.2 Age and Identity Verification

ckr44 is a strictly 18+ platform. We use date-of-birth data collected at registration, and KYC documents where required, to verify that all players are at least 18 years of age before they are permitted to place real-money bets or make withdrawals. Age verification is a legal and ethical obligation that ckr44 takes seriously.

2.3 Responsible Gaming Monitoring

We use your gaming activity data — including bet frequency, session duration, deposit patterns, and loss history — to monitor for signs of problem gambling. Where our responsible gaming systems identify patterns of concern, ckr44 may contact you directly to offer support resources, apply temporary cooling-off periods, or implement deposit limits in line with your own preferences or our responsible gaming obligations. Full details are available on our Responsible Gaming page.

2.4 Fraud Prevention and Platform Security

We use technical data, transaction data, and gaming activity data to detect, investigate, and prevent fraudulent activity on the ckr44 platform. This includes the detection of multi-accounting, bonus abuse, money laundering, chargeback fraud, and the use of automated bots or scripts. Fraud prevention is both a legitimate business interest and a legal obligation.

2.5 Legal and Regulatory Compliance

ckr44 processes personal data as required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, data retention laws, and any lawful request from a competent legal or regulatory authority. In such cases, we may be legally prohibited from informing you that your data has been disclosed.

2.6 Customer Support

We use your account data and communications history to provide effective, personalised support when you contact the ckr44 support team via live chat or email. Our support team is available 24/7 between 00:00 and 24:00 Bangladesh Standard Time (BST, UTC+6).

2.7 Marketing Communications

With your explicit consent, ckr44 may send you promotional communications about new games, bonus offers, seasonal promotions (such as BPL season offers, Eid campaigns, or Pohela Boishakh specials), and platform updates via email or SMS. You may withdraw your marketing consent at any time by contacting support at [email protected] or by updating your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

2.8 Platform Improvement and Analytics

Aggregated and anonymised technical and usage data is used by ckr44 to analyse platform performance, improve user experience, optimise game loading times, and inform product development decisions. Individual users cannot be identified from this aggregated data.

ckr44 does not sell, rent, or otherwise commercially disclose your personal data to third parties. However, to operate the ckr44 platform effectively and fulfil our legal obligations, we share certain personal data with a limited number of trusted third-party service providers and authorities under the circumstances described in this section.

3.1 Payment Processors

To process your deposits and withdrawals, ckr44 shares necessary transaction data with our integrated payment partners, including bKash, Nagad, Rocket, Upay, and the card processing networks supporting Visa and Mastercard transactions. Each payment partner processes your data in accordance with their own privacy policies and applicable financial data protection regulations. ckr44 shares only the minimum data required to execute and confirm a transaction.

3.2 Identity Verification Partners

ckr44 uses trusted third-party KYC verification providers to authenticate identity documents (NID, passport) submitted by players. Your KYC documents and biometric selfie data are shared with our KYC partner solely for the purpose of identity verification. KYC providers are contractually bound to process this data only for verification purposes and to maintain strict confidentiality.

3.3 Game Studio Providers

The casino games, slots, and live dealer content available on ckr44 are operated by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session and gameplay data to deliver their games and maintain game integrity. Each studio operates under its own data processing and privacy framework.

3.4 Legal and Regulatory Authorities

ckr44 may disclose your personal data to competent legal or regulatory authorities where required by law, including in response to a court order, subpoena, lawful request from law enforcement, or obligation under anti-money laundering regulations. ckr44 will only disclose the minimum personal data necessary to satisfy a lawful request and will, where legally permitted, inform you of such a disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ckr44's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to the data controller responsible for your personal data.

3.6 Data Processor Contracts

All third-party service providers that process personal data on behalf of ckr44 are required to enter into data processing agreements that obligate them to process your data only on ckr44's documented instructions, to implement appropriate technical and organisational security measures, and to assist ckr44 in fulfilling its data subject rights obligations. ckr44 does not engage processors that cannot demonstrate adequate data protection standards.

ckr44 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the ckr44 platform. This section explains what cookies are, which cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to store preferences or session information. Cookies are not executable programs and cannot access other files on your device or carry viruses. They are widely used across the internet to make websites function efficiently and to improve the user experience.

4.2 Cookies We Use

ckr44 uses three categories of cookies, described in the table below. We do not use advertising or tracking cookies that share your data with third-party ad networks.

4.3 Managing Your Cookie Preferences

Essential cookies are strictly necessary for the ckr44 platform to function and cannot be disabled without affecting your ability to log in and use the service. Functional and analytics cookies may be disabled through your browser settings. Most modern browsers allow you to view, delete, and block cookies via the browser's privacy or settings menu. Disabling functional cookies may affect certain user experience features such as language and currency preference persistence.

Please note that ckr44 does not use third-party advertising cookies or participate in any cross-site behavioural advertising networks. All analytics data collected via ckr44 cookies is used exclusively for internal platform improvement purposes and is not shared with ad networks.

ckr44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, tax, or accounting obligations. Once data is no longer required for any of these purposes, it is securely deleted or anonymised.

5.1 Active Account Data

For the duration of your active ckr44 account, we retain all account registration data, KYC documents, transaction history, gaming activity records, and communications data. This data is necessary to provide you with uninterrupted service, resolve disputes, and meet our ongoing legal obligations.

5.2 Post-Closure Retention

Following the closure of your ckr44 account — whether voluntary, due to self-exclusion, or following action by ckr44 — we retain your personal data for a period of five years from the date of closure. This retention period covers our obligations under anti-money laundering regulations, fraud prevention requirements, and the resolution of any outstanding disputes or legal claims. After this five-year period, your data is permanently and securely deleted from our systems.

5.3 Transaction and Financial Records

Financial transaction records (deposits, withdrawals, bonus transactions) are subject to a minimum retention period of five years from the date of the transaction, in line with standard financial record-keeping obligations. These records are held in secure, access-controlled storage and are only accessible to authorised ckr44 compliance and finance personnel.

5.4 Marketing Data

If you have provided consent to receive marketing communications from ckr44, we retain your marketing preference data and contact details for marketing purposes until you withdraw your consent. Upon withdrawal of consent, your data is removed from our marketing lists within 10 business days. A suppression record (containing only the minimum data necessary to prevent you from being re-added to marketing lists inadvertently) may be retained indefinitely.

5.5 Support and Communications Records

Records of communications with the ckr44 support team (live chat transcripts, email threads) are retained for a period of two years from the date of the last interaction. After this period, communications records are permanently deleted unless they relate to an unresolved dispute, legal claim, or regulatory investigation, in which case they are retained until the matter is fully resolved.

5.6 Anonymised Analytics Data

Anonymised and aggregated usage data collected via analytics cookies is not subject to a specific deletion schedule, as it cannot be linked to any individual user. This data is retained indefinitely for the purpose of long-term platform performance analysis and product development.

ckr44 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, accidental loss, or destruction. While no system can guarantee absolute security, ckr44 maintains industry-standard data protection practices across all aspects of the platform.

6.1 Encryption in Transit and at Rest

All data transmitted between your device and the ckr44 platform is encrypted using TLS 1.2 or higher (SSL encryption). The padlock icon visible in your browser's address bar when visiting ckr44.net confirms that your connection is encrypted. Personal data stored on ckr44 servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.

6.2 Access Controls

Access to personal data within ckr44's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific categories of personal data are granted that access. All internal access is logged and subject to regular audit. Administrative credentials are protected by multi-factor authentication (MFA).

6.3 Password Security

ckr44 does not store your account password in plain text. Passwords are hashed using a strong one-way cryptographic algorithm before storage. We strongly recommend that you use a unique, strong password for your ckr44 account and do not share your login credentials with any third party. ckr44 support staff will never ask for your password.

6.4 Vulnerability Management

ckr44's technical infrastructure is subject to regular security assessments, including vulnerability scanning and periodic penetration testing, to identify and remediate security weaknesses before they can be exploited. Software dependencies and server infrastructure are kept up to date with security patches on a regular schedule.

6.5 Data Breach Response

In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, ckr44 will notify affected users without undue delay and in any event within 72 hours of becoming aware of the breach, to the extent that notification is feasible. The notification will include a description of the nature of the breach, the categories and approximate number of individuals affected, the likely consequences of the breach, and the measures taken or proposed to address it.

As a user of the ckr44 platform, you have a number of rights with respect to the personal data that ckr44 holds about you. ckr44 is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights described in this section, please contact our support team at [email protected] with the subject line "Data Rights Request".

ckr44 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case ckr44 reserves the right to charge a reasonable administrative fee.

ckr44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. All updates to this Privacy Policy will be published on this page with a revised "Last Updated" date at the top of the document.

8.1 Notification of Material Changes

Where an update to this Privacy Policy constitutes a material change — meaning a change that significantly affects how we collect, use, or share your personal data — ckr44 will notify registered users by email to their registered email address at least 14 days before the updated policy takes effect. Continued use of the ckr44 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

8.2 Minor Updates

Non-material updates — such as clarifications of existing language, corrections of typographical errors, or administrative changes — may be published without advance notice. The "Last Updated" date on this page will always reflect the date of the most recent revision, whether material or minor.

8.3 Contacting ckr44 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to ckr44's handling of your personal data, please contact the ckr44 privacy and data support team using the details below. Our support team is available 24 hours a day, 7 days a week, between 00:00 and 24:00 Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: Available directly on the ckr44 platform, 24/7
• WhatsApp: +880 1700 000000

8.4 Children's Privacy

ckr44 is strictly an 18+ platform. We do not knowingly collect personal data from any individual under the age of 18. If you believe that a person under the age of 18 has registered an account on ckr44 or has submitted personal data to us, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including the immediate closure of the underage account and deletion of any associated personal data.

8.5 Governing Language

This Privacy Policy is written and published in English. English is the governing language of this document. In the event of any ambiguity or inconsistency between this English-language version and any translation, the English version shall prevail.